FAQs

When will my order ship?

Orders are processed within 1–3 business days. You’ll get tracking info as soon as it ships so you can stalk your delivery like a true unicorn.

How much is shipping?

We charge a flat $5.95 for standard shipping (5–7 business days). Orders over $75 ship free! Need it faster? Expedited shipping is available for $12.95.

Do you offer returns or exchanges?

Yes — we accept returns within 14 days of delivery as long as the item is unworn and in its original condition.
We only offer exchanges if something arrives damaged.
To start a return or exchange, email us at magic@thethugunicorn.com with your order number.

Do you ship internationally?

Not yet, but we’re working on it. Sit tight — we’ve got magic to spread worldwide soon.

Why did my order arrive in separate packages?

We work with multiple print partners, so depending on what you order, items might ship separately from different locations. Don’t worry — your full order is on its way!

Where are your products made?

Our products are made to order and shipped from our print partners in the U.S. This helps reduce waste and ensures each piece is created just for you.

What sizes do you offer?

Most of our apparel is unisex and available from sizes XS to 2XL (some up to 5XL).
Check the size guide on each product page for fit info.

Can I customize my order?

Not at the moment, but we’re cooking up ideas for the future. Want something special? Drop us a line — we love feedback.

What are the benefits of on-demand manufacturing?

Every Thug Unicorn piece is made-to-order, which means we only produce what you purchase — nothing more, nothing less. This approach helps reduce waste, lowers our environmental impact, and ensures that each item is created just for you. It may take a little longer to arrive, but we promise it’s worth the wait.